App / Mobile
67bd7 keeps this FAQ page focused on the questions we actually receive — account setup, wallet deposits via bKash and Rocket, lobby navigation and game categories. If something is unclear, the answer you need is here, not buried across multiple pages.
This page is structured around the questions we see most often from people opening an account and finding their way around the lobby for the first time. Each section tackles a specific topic rather than repeating the same general description. Account questions cover the registration path, verification fields and wallet linking.
The FAQ here covers four distinct areas of the platform — each mapped to a real task rather than a general topic. Understanding the scope before you read helps you find answers faster without scrolling through sections that do not apply to your situation.
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Some questions need a live answer rather than a written one. If you have read through the relevant FAQ section and still need help, the three routes below are the ones published on the site. Each route is suited to a different kind of question — pick the one that matches how urgent your situation is and how much detail you need to share.
Open the chat widget from any page inside your account. This is the fastest route for active transaction questions — for example, a bKash deposit that has not reflected on your wallet balance. Describe the transfer reference number if you have it.
Email is suited for account document queries or anything that needs a written record. Include your registered account email and the specific step where you encountered the issue. Response arrives in the queue order shown on the contact page.
The account help centre is accessible from the profile menu once you are signed in. It holds step-by-step account paths for wallet linking, Rocket payment fields and lobby navigation — useful before you contact live support directly.
FAQ answers that go out of date or describe features differently from what you actually see on screen create more confusion than they resolve. We keep this page aligned with the live account flow so the steps described here match what you encounter when you open a real session.
Every FAQ answer on this page is written against the current account and lobby state. When a payment field or navigation path changes, the relevant FAQ answer is updated so you are not following steps that no longer exist in the interface.
We do not include processing times, withdrawal amounts or percentage claims we cannot verify. Where a limit or timing depends on your wallet provider — bKash or Rocket — we direct you to check your account transaction screen rather than stating a figure that may not apply to you.
Where an account feature or game category depends on your local law and eligible region, the FAQ answer says so. We do not write answers as if every feature is available to everyone — Bangladesh access depends on the eligibility conditions shown during account setup.
Each major FAQ topic ends with a clear next step if the answer does not fully resolve your question. You will always see which support route to use — live chat, email or the help centre — rather than being left at a dead end with no path forward.
A significant portion of FAQ questions we receive are actually about choosing between live tables and self-paced games rather than a technical issue. This comparison summarises what the FAQ addresses for each mode so you can decide which section to read first based on how you want to play.
FAQ covers table joining steps, how betting rounds work in real time and what happens if your connection drops mid-round. Live tables from our studio catalogue run on a scheduled basis — the FAQ explains how to check which tables are currently open from the lobby.
FAQ explains how to browse slots by category, what RTP information is shown where a provider exposes it and how crash games like Bet On Crash differ from standard slot rounds. These games are self-paced, so the FAQ focuses on browsing and session management rather than real-time round rules.
FAQ covers how to navigate the sportsbook from the main menu, with cricket markets — including international and BPL fixtures — available as a primary category. The FAQ does not quote odds or results; it explains the navigation path and how to find open markets from your account.
Whether you fund through bKash or Rocket, the same wallet balance applies across live tables and slots. The FAQ addresses how to verify your wallet is linked correctly before starting a session in either mode, and where to view your transaction history from the account screen.
These four elements come up consistently in FAQ questions because they are the parts of the platform visitors interact with first. Understanding them in brief before diving into the detailed FAQ answers helps each answer make more sense in context.
The lobby is laid out for mobile browsers — categories, game cards and the account menu are reachable without zooming or switching views. FAQ answers about navigation assume you are on a mobile screen; the same paths apply on desktop with slightly wider card rows.
The main lobby presents a horizontal category rail: live casino, slots, crash games and sportsbook. Selecting a category filters the game cards below it. FAQ answers about finding specific titles like Roulette Wildcard or Live Cricket Blast reference this rail as the starting point.
Deposit and withdrawal actions sit in the account wallet panel, accessible from the profile icon. bKash and Rocket are the configured payment options in the panel. FAQ answers about payments describe the field sequence inside this panel rather than a separate payments page.
First-time account holders complete a short verification step before withdrawals are enabled. The FAQ explains which fields are required, where to upload any documents the form asks for and how to check the status of a pending verification from inside the account screen.
These six FAQ entries cover the account, payment and lobby topics that come up in support queries most frequently. Each answer is written against the actual platform flow — not a generalised description — so the steps match what you see when you open the relevant screen.
Open the wallet panel from your account profile icon. Select bKash from the deposit options and follow the fields shown — the panel will display the number to send to and the reference format to use. Check your bKash transaction history and your 67bd7 wallet screen to confirm the credit has reflected.
Rocket is available for both deposits and withdrawals from the account wallet panel. Enter your registered Rocket number in the withdrawal field and confirm the amount. The transaction status updates in your account history screen; check there first before contacting support if a withdrawal is pending.
Live casino tables run in real time with a dealer — rounds are timed and you join an active session. Slots and crash games like Bet On Crash are self-paced; you start and stop a round on your own schedule. Both categories are funded from the same wallet balance, so no separate account is needed to switch between them.
Use the category rail at the top of the lobby to filter by game type, then scroll the card row to find the title. If the category rail shows live casino, Blackjack Ace and Roulette Wildcard appear in that filtered view. A search field is also available on the lobby screen above the card grid.
Open the account screen and look for the verification status indicator in your profile section. If documents were requested, confirm the upload completed without an error message. Verification status updates are shown in the account screen rather than sent by email, so check there for the current state before contacting support.
Select the sportsbook from the main navigation category rail. Cricket appears as a primary market category — international fixtures and BPL matches are listed there when open. The FAQ does not provide odds or fixtures; those are shown live in the sportsbook screen itself, updated according to match schedules.